Refund Policy
Refund Policy for Our T-Shirt Brand
Objective
This refund policy outlines the conditions under which returns and exchanges are processed for our t-shirt brand. We only accept returns on damaged or defective products or for exchanges to swap for a different shirt of equal price.
Eligible Returns
Damaged or Defective Products
If you receive a t-shirt that is damaged or defective, you are eligible for a return. Please provide proof of damage or defect, such as a photograph, to expedite the return process.
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T-shirts must be unworn, unwashed, and in their original condition.
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Return requests must be made within 30 days of receiving the product.
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Include your order number and contact details when submitting a return request.
Exchanges for a Different Shirt of Equal Price
We offer exchanges for a different shirt of equal price if your original purchase does not meet your satisfaction.
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The shirt must be in its original condition, unworn, and unwashed.
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Requests for exchanges must be made within 30 days of purchase.
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All tags must be intact, and you must provide proof of purchase.
Non-Eligible Returns
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Returns for reasons other than damage, defect, or preference exchange.
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Shirts that have been worn, washed, or altered in any way.
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Returns made after the 30-day period.
Procedures for Returns and Exchanges
To initiate a return or exchange, please follow the steps below:
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Contact our customer service team via email at jeremyjahn@aryavastra.shop or phone at 250-219-7598 with your order number and details of the return or exchange.
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Provide photographic evidence if returning due to damage or defect.
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Await confirmation and further instructions from our team.
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Ship the item back to us using a trackable shipping service.
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Once we receive and inspect the item, we will process your return or exchange.
Refunds
Refunds will be processed within 5-7 business days after we receive the returned item, subject to approval. The refund will be issued to the original payment method used at the time of purchase.